Payment & Billing Policy

At Kamova, we prioritize a smooth, secure, and transparent payment experience for our customers. Below, you’ll find all the details about our accepted payment methods, billing procedures, and related policies.

Accepted Payment Methods

Currently, the only payment method Kamova accepts is:

  • Credit & Debit Cards: Visa, MasterCard, American Express
  • Apple Pay & Google Pay : For effortless, quick transactions on your mobile devices
  • Shop pay

All payments are processed in GBP, and additional fees for currency conversion may apply depending on your bank.

Payment Security

The security of your payment information is our priority. We use SSL encryption and PCI-DSS-compliant payment processors to protect your personal and payment information.

Third-Party Processors: All payments are processed through secure third-party providers to ensure your information is handled safely and complies with international standards.

Billing Process

  • Order Confirmation: Once you place an order, you will receive a confirmation email with your order details and the total amount charged.
  • Billing Information: Ensure your billing information is accurate and matches your bank records to avoid delays or transaction errors.
  • Receipts: A digital receipt will be emailed to you upon order completion. This receipt includes a breakdown of charges for your records.

Failed or Declined Transactions

If your payment is declined:

  • Check Payment Details: Verify that your billing information matches your payment method.
  • Contact Your Bank: Occasionally, banks may block transactions for security reasons.
  • Alternative Payment: If issues persist, please try an alternative payment method or contact our support team at support@kamova.co.uk

Billing Errors

We strive for accuracy, but if you identify a billing error, please contact us within 3 days of receiving your receipt.

  • Resolution Process: We will investigate the issue and provide an update within 4 business days.
  • Refunds for Errors: If an error is found, a full or partial refund will be processed back to your original payment method.

Payment Disputes

If you have questions or concerns regarding a payment, we’re here to help. Please reach out before initiating a dispute with your bank so we can resolve the issue directly and ensure a swift resolution.

Contact Us

If you have any questions regarding billing or payment, please contact us:

Store name: Kamova

Legally operated by: TRAFOL LTD.

Company Number: 14325247

Address: 53 Cleveleys Road, London, E5 9JW, United Kingdom

Phone number +44 74274 58003

E-mail support@kamova.co.uk

Opening hours:

Monday to Sunday: 11:00 AM - 03:00 PM (GMT+1)

Please note that due to high demands, E-mail customer support might take up to 1 day for a respond.